We just upgraded this past weekend. Unfortunately we ran into serious performance issues which we believe are related to Numara's new (to 9.0) user management...
It's good to hear that the installation process is a little easier now. Has anyone upgraded from 7.5 to 9.0 (Windows)? We are looking to upgrade soon as well. ...
Hi, We did a move and it was pretty seamless. We did however had to update the timezone of all agents and of course the other cosmetic changes that we had done...
We are building a FAQ KB as a PUBLIC KB in FP. It will be viewed by hundreds of non-FP-agents via our Intranet. Q1. After a SOLUTION is published in a PUBLIC...
We are trying to figure out a smooth workflow for incidents that turn into problems. We currently have two projects, one for incident and one for problems and...
Hopefully others who have really implemented this will chime in as well. The 2 most common methods are to have a check field in Incident Management called...
Here is the FP-FAQ link I am testing: https://footprintssupport.numarasoftware.com/footprints/faq.html Anyone else getting errors on Numara FAQ web site after...
Does anyone know what he is talking about? What is faq.html? When I click on it I get logged in as somebody who has issues from 2001. Don Cholish Product...
Sorry, I didn't mean to update the User Group with that. I'm trying to help figure out what is going on. I will let you know. When I log in using the...
Don, you will find attached how I found this link. From the home screen (https://footprintssupport.numarasoftware.com/MRcgi/MRhomepage.pl) after I log on: ...
You could create a checkbox field in Field Maintenance called "Problem Followup" or something like that. Then write an escalation that copies the Incident to...
I am investigating Q1. Q2: Footprints supports only a single-level approval, and the approvers are pre-defined by the Project Administrator. It appears the...
Q2: There should be nothing preventing you from using the Change Management approvals to accomplish this. Don Cholish Product Manager Numara(tm) Software,...
I did not see Solution as an available status under Approval Actions. Of course, it is distinctly possible I did something wrong. :-) Greg Cholish, Don wrote: ...
There is not a solution status. You can create as many solution statuses as you want under Administration | Project | Statuses | Manage Solution Statuses....
Does anyone use Google Chrome vs IE or Firefox? I have a web manager that uses Chrome but occasionally her view in Footprints will show code in it instead of...
From my understanding only IE, Firefox and Safari are supported browsers withe the latest version 9.0.2. I'm sure someone will correct me if I'm wrong. Bryan ...
Hi Leslie, Numara Software doesn't support Google Chrome. Supported Web Browsers for FP903: 1. Explorer 6 or higher 2. Mozilla Firefox v2.0 or higher 3....
That said, please report your issues with Chrome to Numara. It's likely to start gaining momentum and this way Numara can be ahead of the curve, if they so...
Although not officially supported I can say that it generally performs quite well. Normally, I'm a FF guy but I'm giving Chrome a test run for a few weeks to...
You could write a script to send 200 copies of the same email to FootPrints, or, alternatively, create (and close) 200 tickets via SOAP. Mark Montague ITS...
I suggested a Global. Supervisor wants the counts reflected in FootPrints reports that go to Management via email from FootPrints. They enter a Global....
To expand upon Mark's suggestion (which isn't far off from my own) you could feed the script an existing ticket number to reproduce. That ticket would have all...
Global Link reporting problem may be an issue with the report your supervisor is using. In ver 9.03, I can select to include or exclude both Global Issues and...
In Administration > Project > Service Level Management, it is at the bottom of the screen. It is easily confused with the Save button but it removes the...
Do you want to remove 1 particular Service Level or the entire Service Level Configuration? Greg's suggested will remove everything. If you just want to...
